This Refund Policy applies to purchases made through the website cjtropicalcorp.com (the "Site") operated by CJ Tropical Corp ("we," "us," or "our").
a. If you receive damaged or defective products, please contact us within 24 hours of receipt of your order at info@cjtropicalcorp.com to request a return or refund.
b. To be eligible for a refund or replacement, the damaged or defective products must be returned to us within 24 hours of receipt, in their original packaging and condition.
c. Once we receive and inspect the returned products, we will issue a refund to the original form of payment or send a replacement product, at our discretion.
a. If you receive an incorrect order, please contact us within 24 hours of receipt of your order at info@cjtropicalcorp.com to request a return or exchange.
b. To be eligible for a refund or exchange, the incorrect products must be returned to us within 24 hours of receipt, in their original packaging and condition.
c. Once we receive and inspect the returned products, we will issue a refund to the original form of payment or send the correct products, at our discretion.
a. We do not offer refunds for change of mind or buyer’s remorse.
a. To initiate a refund, please contact us at info@cjtropicalcorp.com with your order details and reason for the refund request.
b. Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
c. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
If you have any questions about our Refund Policy, please contact us at info@cjtropicalcorp.com.
By making a purchase through our Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy and our Terms and Conditions. If you do not agree with this Refund Policy, please refrain from making purchases on our Site.